User Accounts & Eligibility
To access certain features of our Service — including placing shipping manifests and making purchases through the BeeVérité Commerce platform — you are required to create an account. By creating an account, you represent and warrant that:
You are at least 18 years of age, or are accessing the Service under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
All registration information you provide is truthful, accurate, current, and complete. You agree to keep this information up to date at all times.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
BeeVérité reserves the right to suspend or terminate your account at our sole discretion if we determine that you have violated these Terms, engaged in fraudulent activity, or posed a risk to other users or the platform.
One person or entity may not maintain more than one active account. Duplicate accounts may be suspended without notice.
Orders, Payments & Refunds
All orders placed through BeeVérité — whether for shipping manifests or in-store commerce items — are subject to the following terms:
Submitting a shipping manifest does not constitute a confirmed order. All manifests are subject to admin verification and approval. Your slot is not reserved until payment has been received and confirmed.
Upon approval of your manifest or purchase, full payment is due immediately. Failure to pay within the communicated window may result in your slot being released to another client. BeeVérité reserves the right to cancel unpaid orders without notice.
All prices displayed are in Botswana Pula (BWP) and are subject to change without notice. The price applicable to your order is the price confirmed at the time your manifest is approved. Additional costs — including China supplier delivery, freight charges, and local delivery fees — will be clearly itemized before payment is requested.
Refunds are considered on a case-by-case basis. If a product fails our pre-shipment inspection and is found to be materially different from what was ordered, we will facilitate a refund or replacement claim directly with the Alibaba supplier on your behalf. Once goods have been shipped and cleared customs, refunds are not available for change of mind. Cancellations requested before payment are free of charge. Cancellations after payment but before shipment may incur an administrative fee.
Initiating an unauthorized chargeback or payment dispute through your bank or payment provider — without first contacting BeeVérité to resolve the issue — will result in immediate account suspension and may be referred to the relevant authorities.
Shipping Terms & Liability
BeeVérité acts as a procurement and logistics facilitator. We coordinate the shipment of goods from China to Botswana on behalf of our clients. The following terms govern all shipping engagements:
All delivery timeframes provided — Economy Batch (60+ days), Standard Batch (55+ days), Premium Solo (50+ days), and Priority Air (14–21 days) — are estimates only. BeeVérité does not guarantee delivery within these timeframes. Delays may occur due to supplier delays, customs clearance, freight scheduling, or circumstances beyond our control.
We perform visual quality inspections of your goods before they depart China. Inspection images are provided through your client portal. It is your responsibility to review these images and raise any concerns before approving shipment. Once shipment is approved or deemed approved by inaction, BeeVérité's liability for quality issues diminishes significantly.
Complimentary last-mile delivery is provided within the Gaborone metro area (within 20km of the city centre). Deliveries to outlying regions of Botswana incur an additional fee of P150.00. Delivery outside Botswana is not currently supported. It is the client's responsibility to provide an accurate and accessible delivery address.
BeeVérité takes reasonable measures to ensure the safe transit of your goods. However, we are not liable for loss, damage, or delay caused by third-party freight carriers, customs authorities, or force majeure events. We will assist clients in filing claims with carriers where applicable, but cannot guarantee outcomes.
Clients are solely responsible for ensuring their goods comply with Botswana customs regulations. Any customs duties, import taxes, or clearance fees imposed by Botswana Unified Revenue Service (BURS) are the client's responsibility and are not included in BeeVérité's quoted fees unless explicitly stated.
Prohibited Conduct
To maintain the integrity of the BeeVérité platform and protect all users, the following conduct is strictly prohibited. Violation of any of these terms may result in immediate account suspension, legal action, or both.
- Submitting false, misleading, or fraudulent manifests or purchase orders, including providing inaccurate product descriptions, weights, or volumes.
- Attempting to ship prohibited, restricted, or illegal goods including but not limited to weapons, controlled substances, counterfeit items, or goods that violate Botswana law or international trade regulations.
- Using the platform to facilitate money laundering, tax evasion, or any other financial crime.
- Attempting to access, tamper with, or disrupt any part of our platform, servers, or systems, including the admin portal or backend infrastructure.
- Harassing, threatening, or abusing BeeVérité staff, agents, or other clients through any communication channel including our Command Link chat.
- Sharing your account credentials with any third party or creating accounts on behalf of others without their knowledge and consent.
- Using automated scripts, bots, or scraping tools to interact with the BeeVérité platform in any way.
- Reproducing, reselling, or commercially exploiting any content, data, or functionality of our Service without express written permission from BeeVérité.
Limitation of Liability
To the fullest extent permitted by applicable law, BeeVérité and its owners, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the Service.
We do not warrant that our Service will be uninterrupted, error-free, or free from viruses or other harmful components. We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.
BeeVérité facilitates procurement from third-party suppliers on Alibaba and similar platforms. We are not the manufacturer or seller of the goods. Our liability in relation to product quality is limited to the pre-shipment inspection service we provide. Any product liability claims must be directed to the original supplier.
We engage third-party freight agents and carriers to transport goods. BeeVérité is not liable for acts, omissions, or negligence of these third parties. Our liability is limited to reasonable assistance in pursuing claims against carriers.
Governing Law & Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Botswana, without regard to its conflict of law provisions.
Before pursuing any formal legal remedy, both parties agree to attempt to resolve any dispute in good faith through direct communication. Please contact us first — most issues can be resolved quickly and amicably.
Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Botswana. By using our Service, you consent to the personal jurisdiction of these courts.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and BeeVérité regarding your use of the Service. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
BeeVérité reserves the right to update these Terms at any time. We will notify users of significant changes by posting the revised Terms on this page with an updated effective date. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions about these Terms of Service, wish to report a violation, or need to raise a dispute, please contact us through any of the following channels. We aim to respond to all enquiries within 2 business days.